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Frequently Asked Questions
What Has Actually Changed with AI Agents Since 2024?
The jump from AI chatbots to AI agents is not a minor upgrade. Earlier AI tools responded to questions. Agents act on goals. They can browse the web, query databases, write and send emails, update CRM records, trigger API calls, and loop back to check their own work. All of this happens within a single automated chain, not because a human manually triggered each step.
How Are AI Agents Being Used in Customer Support Right Now?
Customer support is the clearest, highest-volume application for AI agents in 2026. The economics are compelling and the results are measurable.
What Business Operations Can AI Agents Actually Handle in 2026?
The scope of what agents can handle has expanded well beyond customer-facing tasks. Below is a comparison of common business operations, whether they were suitable for AI automation in 2023, and whether they are reliably handled by agents in 2026.