These Terms of Service (“Terms”) govern your use of knovance.tech and any AI systems, proposals, or engagements delivered by Knovance (Proovn Technologies). By using our site, chat widget, voice bot, or engaging us for a project, you agree to these Terms.
Knovance builds custom AI systems for businesses, including but not limited to: custom AI chat assistants, retrieval-augmented generation (RAG) knowledge bots, voice bots for lead qualification and scheduling, workflow automation systems, and business intelligence dashboards. Every engagement is scoped individually based on the client's needs.
By submitting an inquiry, accepting a proposal, or using any system we build for you, you accept these Terms in full. If you are entering into these Terms on behalf of a company, you confirm you have the authority to bind that company.
Projects are billed either on a project basis (fixed price for a defined scope, agreed in your proposal) or a monthly retainer (for ongoing support, maintenance, and iteration). Invoices are due per the schedule stated in your proposal or retainer agreement.
Custom development work that has already been delivered is non-refundable. If you're unhappy with a deliverable, contact us first and we'll work to resolve it before any dispute is raised.
You own your own data, content, and business information at all times — we never claim ownership over anything you provide us. Unless otherwise agreed in writing, Knovance retains ownership of the underlying systems, code, prompts, and architecture we build, and licenses them to you for use in your business. Custom work explicitly assigned to you in a signed agreement is excluded from this default.
Knovance is not liable for indirect, incidental, or consequential business losses — including lost revenue, lost customers, or lost opportunities — arising from the use, misuse, or malfunction of any AI system we build. Our total liability for any claim is limited to the fees you paid us for the specific engagement in question over the preceding 3 months.
You may not use any system we build, or our website, to:
Either party may terminate an active retainer agreement with 30 days' written notice. Project-based engagements are governed by the completion terms stated in the relevant proposal. On termination, outstanding invoices for work already delivered remain payable.
These Terms are governed by the laws of India. Any dispute arising from these Terms or our services is subject to the exclusive jurisdiction of the courts of Delhi, India.
Questions about these Terms? Reach us at:
Knovance (Proovn Technologies)
Delhi, India
Email: contact@knovance.tech