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Frequently Asked Questions
What can AI safely do with incoming emails?
A well-designed system can perform several useful tasks before a human takes action.
How should AI decide when a draft is safe?
A confidence threshold is useful, but confidence alone should not control the workflow. The system should evaluate both the model’s classification confidence and the risk of the requested action.
What approval rules should a business define?
Approval rules convert general caution into specific operating behavior. Before implementation, document what AI can classify, what it can draft, and what requires escalation.
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