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Frequently Asked Questions
How should invoice automation handle PO, receipt, and bill mismatches?
An effective system handles mismatches through five stages: extract, match, classify, route, and resolve.
Can invoice automation approve invoices without a purchase order?
It can, but only for approved categories and under defined policies. Non-PO invoices should be classified by type, checked against contracts or budgets, and routed to the correct business owner when documentation is missing.
What should happen when the receipt is missing but the goods were delivered?
The system should place the invoice in a receiving exception queue and ask the warehouse or requester to confirm delivery. It should not treat the absence of a posted receipt as proof that the goods were not received.
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