Can a Custom AI Agent Automate a Business Workflow Without Making High-Stakes Decisions Alone? — Knovance
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Frequently Asked Questions

What Should a Custom AI Agent Decide on Its Own?

A business workflow usually contains several different types of actions. Some are safe to automate because they are repetitive and reversible. Others require judgment, authorization, or legal accountability.

How Do You Build Approval Gates Into an AI Workflow?

Approval gates are explicit points where the agent must pause and obtain human authorization before continuing. They should not be vague instructions such as “ask for approval when necessary.” A reliable system needs measurable conditions.

Which Workflow Actions Should Stay With a Human?

Not every human review has the same purpose. The correct approver depends on the type of risk involved.