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Frequently Asked Questions
How does a RAG knowledge bot know which company policy is current?
A RAG system, or retrieval-augmented generation system, typically searches a collection of company documents and supplies relevant passages to a language model. The model then uses those passages to formulate an answer.
What should happen when no current policy is available?
A reliable bot should be able to refuse or qualify an answer. It should not fill gaps with a confident guess.
Can a RAG knowledge bot guarantee that employees will never use an outdated policy?
No system can guarantee employee behavior, especially when old files remain available through email, downloads, or local folders. A well-governed bot can make the approved policy easier to find, clearly identify obsolete documents, and reduce the chance that outdated information is used.
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