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Frequently Asked Questions
What Does Context Actually Mean in a Handoff?
Context is not just the chat transcript. A well-built handoff passes the agent a structured summary of everything the bot collected, not a raw log they have to read from the top.
How Should the Escalation Trigger Be Designed?
This is the question most business owners should be asking when they deploy a WhatsApp bot, and it is rarely answered well in general automation guides.
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