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Frequently Asked Questions
What Does a Multilingual WhatsApp Customer Support System Need?
A reliable system usually has five connected layers:
How Can a WhatsApp Bot Answer Customers in Their Own Language?
The bot should not translate a single global answer after retrieving it. It should retrieve information from a localized knowledge base first, then generate the response in the customer's language.
When Should a Multilingual Bot Escalate to a Human?
Automation should not attempt to resolve every conversation. The bot should escalate when the customer's issue is complex, sensitive, uncertain, or emotionally charged.
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