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This is the question most business owners skip straight past when they are excited about deploying a bot. Not every support interaction is a good candidate for automation. The distinction that matters is between resolution-ready queries and judgment-required queries.

This is where most WhatsApp bot implementations either succeed or fall apart. Escalation design is not an afterthought. It is the single most important feature in your bot flow.

Measuring cost reduction without measuring satisfaction in parallel is how businesses make expensive mistakes. You need both sets of numbers, updated together.